Patient Satisfaction Through Social Health Insurance: A descriptive cross sectional study
Background: Patient satisfaction is a term well followed across the globe yet not explored in Pakistan. With the advent of the public health insurance systems in place as the PMNHP, concepts like patient satisfaction could help further solve problems of our health system shortcomings and make health care delivery systems more efficient. The study was conducted on patients who had utilized PMNHP health insurance for inpatient care at different hospitals of Islamabad and adjoining Rawalpindi.
Methodology: A descriptive cross-sectional study of 134 discharged inpatients of various public and private hospitals of Islamabad and adjoining Rawalpindi selected by universal sampling technique from the secondary data of the PMNHP discharged patients from March 2017 to July 2017. PSQ-18 questionnaire was adopted to collect data from patients to assess their level of satisfaction.
Result: The result concealed that average patient satisfaction was recorded in the PMNHP health insurance inpatient users but overall higher satisfaction was found among patients. Patients’ hospital preference was any hospital either public or private sector hospitals and was neither influenced by their patient satisfaction scores.
Conclusion: The results also reveal that satisfaction relating doctor’s interpersonal manner, communication and time spent with doctors were low. To improve these indices, professional development of the doctors needs to be reinforced.
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