Estimation of patient satisfaction over the Telemedicine service in the Urban community of Bangladesh

  • Muhammad Tareque Hasan Mr. http://orcid.org/0000-0002-4812-4462
  • Mohammad Delwer Hossain Hawlader Assistant professor, Bangladesh University of Health Sciences, Bangladesh
  • Farhana Zaman Assistant professor, Bangladesh University of Health Sciences, Bangladesh
  • Md. Abul Hossain
  • Khandakar Md. Jakaria Doctor, Synesis IT Ltd, M-health, Dhaka, Bangladesh
  • Fahmida Sraboni Health Information Officer, Synesis It Ltd, M-health, Dhaka, Bangladesh
  • Shahadat Hossain Health Information Officer, Synesis It Ltd, M-health, Dhaka, Bangladesh
  • Asaduj jaman Shad Health Information Officer, Synesis It Ltd, M-health, Dhaka, Bangladesh
  • Farhana Mirza Health Information Officer, Synesis It Ltd, M-health, Dhaka, Bangladesh
  • Raihan Al Masud data Analyst, The Cell Tech, Baridhara Dohs, Dhaka, Bangladesh
  • Saidur Rahman Mashreky Associate Professor, Bangladesh University of Health Sciences, Bangladesh

Abstract

Background

In this modern era, health care has been shifted from the hospital-based acute care to primary health care. The people are now more concern to get medical help as early as possible and Tele-medicine in the answer to this hunger.

Objectives

The aim of this study was to determine the Patient satisfaction over the Telemedicine service in The Dhaka City, Bangladesh.

Methods

A cross-sectional study was conducted in Synesis IT Bangladesh Ltd among 203 participants of all age group who have been contacted to telemedicine services from 1st November 2017 to 30th April 2018.

Results

The study found that majority participants (79.8%) were age group of 19-40, where most of them were housewife & privet job holders and most of them were married (72. 4%). It was observed that 76.7% of the patients took less than a minute to get a connection to a doctor over the phone. The study also found that 40.5% of the patients responded that the service was excellent and 22.5% of the patients said it was best in service. 97.5% patients said they will suggest others to call telemedicine service to get medical help.

Conclusion

Results of this study conclude that Telemedicine in Bangladesh is getting popular and well accepted now a day. It has earned the trust of the people and if continue like this, it will reduce the treatment dilemmas in Bangladesh. We recommend the telemedicine service providers to make them more visible and easily available, so more people will be engaged and benefited from their services.

Keywords: Telemedicine, Patient satisfaction, Cross-sectional study, Bangladesh

 

Published
2018-08-03
How to Cite
Hasan, M. T., Hawlader, M. D. H., Zaman, F., Hossain, M. A., Jakaria, K. M., Sraboni, F., Hossain, S., Shad, A. jaman, Mirza, F., Masud, R. A., & Mashreky, S. R. (2018). Estimation of patient satisfaction over the Telemedicine service in the Urban community of Bangladesh. International Journal of Perceptions in Public Health, 2(3), 158-164. Retrieved from http://ijpph.org/index.php/ijpph/article/view/123
Section
Articles

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